1. Introduction

Welcome to Amy's Health Nest. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website amyshealthnest.com, book appointments, or interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Book an Appointment: Name, email address, phone number, date of birth, address, and health-related information
• Contact Us: Name, email address, phone number, and message content
• Create an Account: Username, password, email address, and profile information
• Subscribe to Communications: Email address and phone number for newsletters, updates, and promotional materials
• Complete Forms: Health history, wellness goals, dietary preferences, and other relevant health information

2.2 Health Information

As a health and wellness service provider, we may collect sensitive health information including but not limited to:

• Medical history and current health conditions
• Medications and supplements
• Allergies and dietary restrictions
• Wellness goals and fitness levels
• Treatment notes and progress reports

This information is collected only with your explicit consent and is protected under applicable health privacy laws including HIPAA where applicable.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2.4 Payment Information

When you make a payment for our services, we collect payment card information. This information is processed securely through our third-party payment processors and is not stored on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To schedule appointments, provide health and wellness consultations, and deliver the services you request
• Communication: To send appointment confirmations, reminders, follow-up care instructions, and respond to your inquiries
• Improvement: To analyze usage patterns, improve our website functionality, and enhance our services
• Marketing: To send promotional materials, newsletters, and updates about our services (only with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other illegal activities
• Business Operations: To maintain records, process payments, and manage our business operations

4. SMS/Text Message Communications

4.2 How We Collect Your Phone Number

We collect your mobile phone number when you:

• Book an appointment through our website or in person
• Complete a contact form with SMS opt-in
• Subscribe to our SMS notification service
• Provide it during phone or email communication

4.3 Types of Messages You May Receive

• Appointment Confirmations: Confirmation of scheduled appointments
• Appointment Reminders: Reminders 24-48 hours before your appointment
• Follow-up Messages: Post-appointment care instructions and check-ins
• Promotional Messages: Special offers, wellness tips, and updates about our services
• Account Updates: Important information about your account or our services

4.4 Message Frequency

Message frequency varies depending on your appointments and preferences. You may receive up to 8 messages per month, including appointment-related and promotional messages. During active treatment periods, frequency may be higher.

4.5 Consent and Opt-In

By providing your mobile phone number and checking the opt-in box, you expressly consent to receive text messages from Amy's Health Nest. Consent is not a condition of purchasing any goods or services. Standard message and data rates may apply based on your mobile carrier's plan.

4.6 How to Opt-Out

You can opt-out of SMS communications at any time by:

• Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message
• Contacting us directly at the information provided below
• Updating your communication preferences in your account settings

After opting out, you will receive one final confirmation message. You may continue to receive critical appointment-related messages unless you specifically request to opt out of all communications.

4.7 Help and Support

For help with SMS communications, reply HELP to any text message or contact us at (555) 123-4567.

4.8 Carrier Compatibility

Our SMS service is compatible with major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4.9 SMS Data Usage

We use your phone number solely for the purposes you've consented to. We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number may be shared with our SMS service provider solely to facilitate message delivery.

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website and providing our services, including:

• Appointment scheduling platforms
• SMS/text message service providers
• Email marketing platforms
• Payment processors
• Website hosting and analytics services
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Court orders or subpoenas
• Protection of our rights and property
• Investigation of fraud or security issues
• Protection of the safety of our clients or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5.5 We Do Not Sell Your Information

Amy's Health Nest does not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• HIPAA-compliant practices for health information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by:

• Logging into your account and updating your profile
• Contacting us directly at the information provided below

7.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. We will retain certain information as required by law or for legitimate business purposes.

7.3 Marketing Communications

You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account
• Contacting us directly

For SMS opt-out instructions, see Section 4.6 above.

7.4 Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

7.5 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. To exercise these rights, please contact us.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

We will respond to your inquiry within 30 days of receipt.